TY - BK AU - Egan,G. TI - Change-agent skills a: Assessing and designing excellence SN - 0-88390-219-2 U1 - 658.4 PY - 1988/// CY - San Diego, CA (USA) PB - University Associates, KW - Business management KW - Decision making KW - Division of labour KW - Leadership KW - Market competition KW - Motivation KW - Nongovernmental organizations KW - Performance KW - Products KW - Services N1 - Tables, references p. 205-212, name index p. 213-215, subject index p. 217-222 ER -